Search

3 Steps for dealing with difficult people.



It has always amazed me at how challenging human interaction can be. Maybe this is just me but I remember when I was growing up thinking to myself, "Why is this so hard? Or "Why am I so awkward?". Well, there are a lot of moving pieces and things to think about when dealing with people in general. I'm no psychologist, but this, like most of my other skills, was learned through experience. I've been running this recording studio for almost 5 years and the most challenging task here is NOT the music. It is the people. By far. Not even close. I believe it is made or break to be successful for most of us. So let's talk more about dealing with people. The difficult ones especially. The first thing I suggest when dealing with this issue is to set boundaries! This alone can solve a lot of your problems. If you make it clear right from the beginning what is acceptable and what isn't then there is no excuse when boundaries are crossed. At my studio my rules that I make set a lot of the boundaries. But you can't be mad at someone if they overstep a boundary that they didn't know existed. So make sure your boundaries are clear. But when you set your rules you have got to try your best to live by them. The toughest people to deal with are what I call the manipulators. The manipulators will take a lack of boundaries and use that to get their way. If you cave and give in on your rules the manipulators will see a chance to make that instance the new normal. For example, I work and charge hourly. I tell people you only get the exact hours you purchase. At the end of the session, sometimes their song might not be finished. Do I want to help these people? Of course, but I've learned the hard way. If you give someone that extra time then sadly the manipulator will take that and make that the new normal. If they know they can get extra free minutes from you at the end then your not really even charging hourly anymore. When 15 clients get that mindset with you, you might as well throw out the whole schedule. So remember set boundaries and don't give in. The second thing I would suggest is when a boundary is crossed is to respond respectfully. Keeping your cool and not responding to anger with anger will diffuse most situations. Put your customer service face on and explain that they overstepped a boundary and the path to fix it. If the boundary is crossed on the internet always handle it on private messenger or call them immediately. The internet is the worst place to have anything that's even close to an argument. But if you feel you must respond publicly be respectful. Imagine how goofy someone looks going on their rant about how your the worst human being ever and you respond in a way that's not matching that energy. Onlookers will probably look in and feel like the other person is at fault because of look how well you are handling that situation now. But I don't advise doing the internet thing to solve personal or business issues. Also, face to face is the same thing. You don't have to match their energy. The third and final tip I can give you is that when all the other steps don't work. GETAWAY! Stop interactions with these people immediately. This is not always an option if it is a co-worker or someone you are forced to see. But if you have the choice, don't hold on to people who continually overstep your boundaries. In the beginner stages of starting this business I needed clients bad. You can't have a business like this and have no clients. So I charged cheaply and said yes to everybody that wanted to work. This stage is necessary but you shouldn't stay there. After years of yes yes yes I realized I had earned the power to say no. This is called walk away power and it is precious. For example, someone hits me up for studio time but in the past I haven't liked how they treated me. I now have enough clients to where I can say no. I know the good clients that love to record and respect me will keep my schedule full of work I actually want to do. This builds the confidence to say no. Also to get back in the fold I make people earn their way back. Apologies are fake 95% of the time. I really believe this. The best apology is to changed behavior. You can do all this in your personal life as well. But you have to have the confidence to tell people no. It's better to have 2 friends who have your best intentions in mind then 10 who don't mind overstepping your set boundaries. Hopefully the steps above will avoid things going this far. The main point is that your peace is important no matter who you are or what you do. Protect it. Learning to handle difficult people is one major way to live peacefully. To be around me, you can't overstep boundaries. If you do then I will respond respectfully to you and try to diffuse the situation. If that's doesn't work I move on. No matter what, you won't steal my peace from it. Not only that but there is a lot of money to be made by being able to deal with people. Some of my most difficult clients conformed to my rules and now we do good business. This method has worked and worked well for me. Respect yourself and make people respect you to be apart of your life. -Joe Teel CEO of 180RecordingStudio LLC #the180way

43 views0 comments

Recent Posts

See All

In my six years of running a recording studio in a local area, I can definitely say that I am seeing the patterns. A lot of artists have worldwide dreams but go through their day-to-day with a local m